Responsible
Gambling
Who Knows Wins is committed to providing a safe and enjoyable experience for our customers, however, if you feel that you need help with a gambling problem there are support resources available to you at www.begambleaware.org or by calling the National Gambling Helpline on 0808 8020 133. For information on problem gambling generally, please follow the links at the bottom of this and/or other pages of the mobile application or our website www.whoknowswins.com.
Self-Exclusion Policy
If you have developed a gambling problem and no longer wish to be able to access your Who Knows Wins account, we have a self-exclusion facility available. Self-exclusion means that you will no longer be able to gamble with Who Knows Wins.
Our self-exclusion facility involves a joint commitment between Who Knows Wins and you. We will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our Services or if you continue to gamble with any third party.
During the period of self-exclusion chosen by you (from 6 months to 5 years) we will use reasonable endeavours to prevent you gambling with us, including as applicable closing your account/ blocking access to the product/s from which you have chosen to exclude and attempting to identify any existing or duplicate accounts opened or operated by you. However, you agree that you have an equal obligation not to seek to circumvent your self-exclusion.
To activate our self-exclusion facility, please click on the “Leave Who Knows Wins” option within the Responsible Gambling section of this App, found in your Account Details section, or contact customer services using the contact information on the bottom of this page. You accept that we have no liability to you if you seek to breach your self-exclusion and gamble by opening further accounts or changing your registration details.
At your request, we will as soon as reasonably practicably apply best practices to prevent you from using your Account indefinitely. To this end, we may retain such personal data as is necessary (and for as long as is necessary which may be indefinitely) to implement the facility as effectively as possible, including for example your name, address, and credit/debit card details.
The Self-Exclusion Process:
Once your self-exclusion has commenced, the decision is irreversible until the end of the period you have chosen
Upon entry into self-exclusion, we will return your remaining account balance
Within two days of your self-exclusion, you will be removed from any direct marketing lists we hold. It is your responsibility to opt out of any marketing communications you may receive from a third party or access via social media
Once your self-exclusion period has ended and if you wish to reopen your account/obtain access to the product/s from which you self-excluded, you must email us at support@whoknowswins.com. In the email, please provide your telephone number and a 2-hour time slot for us to call you in between the hours of 8am and 10pm. We will then apply a 24-hour cooling off period before your account is reopened/ access to the product/s is allowed
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
Timeout Policy
If you feel you need a break from using our app, you can do so using our ‘Time Out’ facility, which enables you to set a period between 1 day and six whereby you will not be able to place deposits or enter leagues.
Deposit Limits
If you would like to set a limit on the amount you can spend within a specified period, we offer the ability to set daily, weekly, and monthly deposit limits within the ‘Responsible Gambling’ section of your account in the app.
Any reduction in deposit limits takes effect immediately, however, any request to increase deposit limits will only take effect 24 hours after requested to incorporate a ‘cooling-off’ period.
Sources of help and advice
You can get free, independent, and non-judgmental advice regarding your gambling at begambleaware.org or gamcare.org.uk.
You can access online support groups, forums, and free resources at gamblingtherapy.org or download their app.
You can also call the National Gambling Helpline, for free, on 0808 8020 133.
Gordon Moody Association offers residential treatment for severe gambling addiction.
You can purchase Website Filtering and Blocking Software such as Gamban. Gamban blocks access to thousands of gambling websites and apps on all the most popular platforms.