FAQ’s

Everything you need to know about Who Knows Wins, how it works and how to play is contained within this page, our Terms and Conditions, How to Play, Rules of Play and Help menus. If you still can’t find the answer to your question please e-mail us at support@whoknowswins.com

I’ve forgotten my password. What do I do?

Simply click on the forgotten password link and enter the e-mail address you used to create your account and we will send you an e-mail to allow you to re-set your password. Once reset you will be able to login to your account with your new password and create a new 4 digit PIN.

I’ve forgotten my PIN

The 4 digit Personal Identification Number (PIN) is in place so that you can remain logged in to the WKW app and get quick access without having to enter your e-mail and password every time you open the app. If you forget this PIN, click on the “log out” option and then login again using your registered e-mail address and password. You will then be asked to create a new PIN which will secure your account until the next time you log out.

How do I deposit?

Your wallet can be accessed by clicking the wallet icon and £ balance in the top right corner of the App, via the “more” menu or by clicking on your avatar to enter your account details menu and choosing the “wallet” option. Click on the deposit icon, enter your desired amount and follow the instructions to enter your card details. Confirmation of your deposit will be sent to your registered e-mail address for your records. Please note that all deposits are processed through our third party payment gateway managed by Secure Trading Financial Services. Funds will appear in your wallet immediately but may take up to 5 working days to be debited from your bank account or credit card (normally 2 working days). Please note that Who Knows Wins do not store any card details or financial information from our users. If you are experiencing problems with depositing funds, please contact us at support@whoknowswins.com

How do I make a withdrawal?

Access your wallet in the same way as detailed above and click on the Withdraw option. Your saved card details will appear. Select the amount to withdraw and click the Withdraw button. Confirmation of your withdrawal will be sent to your registered e-mail address for your records. Please note that all withdrawals are processed through our third-party payment gateway managed by Secure Trading Financial Services. Funds will be deducted from your wallet immediately but may take up to 5 working days to be credited to your bank account or credit card (normally 2 working days). If you are experiencing problems with withdrawing funds, please contact us at support@whoknowswins.com

How do I place a bet?

Placing a bet by entering a league on Who Knows Wins couldn’t be easier. Tap on “home” on the bottom left hand side of the screen and you will be presented with a scrollable list of available leagues set up by Who Knows Wins, detailing the start date, win pot and the buy-in amount. Tap on “make selections” to see the fixtures in that league. Make your predictions by choosing the win for either team, or choose the option of a draw. Confirm your entry by accepting the stake at the bottom of the screen. Congratulations, you are now in the league and in with a chance of winning a share of the pot.

How do I amend a bet?

You can amend your selections at any time up until the start of the first fixture in the league. Do this by finding the league on the home page or in the My Bets menu and click on view. Under Your Selections, make the changes and re-submit your predictions.

How do I create a league?

Within the Who Knows Wins app, the Create League menu allows you to create a bespoke league of fixtures and to set your own buy-in and pot split. On choosing the Create League option, you will be presented by a list of fixtures contained within certain sporting leagues (e.g Premier League, Championship, La Liga) for today. Clicking the various options will display the matches available within that league. Choose individually or select all to add to your Who Knows Wins private league. Once completed, click next, create your league name, set your buy-in stake and customise your pot share. Your league is now set up. Now, make your selections and enter to accept the stake. All that’s left to do now is invite your friends to join your league.

How do I invite my friends?

Once you have set up a league, you will be presented with a list of recently played friends. Simply choose each friend and click invite and a notification will be sent to each friend with an invitation to join your league. The league will also appear under their League Invites section on the My Bets menu. If you have yet to build a group of friends on Who Knows Wins, you can choose the share option on each league, including leagues that were not set up by you, to encourage your friends to log in and join the league. The share option allows you to share by Text, WhatsApp & E-Mail or even on Facebook or Twitter. The more friends that join, the bigger the pot. The bigger the pot, the higher the winnings.

What happens if the league ends in a tie?

If a league ends in a tie, the pot distribution is split accordingly amongst those players that tied. For example, if a league had a £200 pot with a distribution of 70% for the winner, 20% for second place and 10% for third place ended in a two way tie for 1st place, each player would receive 50% of the combined 1st and 2nd place prizes, i.e. £90 each (less WKW’s 5% commission). A three-way tie would equate to all three players taking home £66.66 (less commission). The same principal applies to ties for 2nd or 3rd places.

What if a game goes in to extra time?

All matches are based on the score after normal time (e.g. 90 minutes for football). If a cup or tournament match is involved where there is the potential for extra time, this additional time does not count towards the result. The 90 minute score will be logged as the final result.

What happens if a game is postponed or re-arranged?

If a match is postponed or re-arranged for any reason and does not go ahead at the published time and date, the match will be classed as void and not counted towards in the results of the league.

How do I know if I’ve won a league?

Within the My Bets section of the App, you can view all leagues that you have entered, split in to “in-progress”, “starting soon” and “finished” as well as a list of all league invites from your friend that have not yet been accepted. In progress leagues will highlight your current position and all matches completed within that league will display a completed or current live score. For finished leagues, your final position is shown along with the value of any winnings that you have received. All winnings are credited to your wallet upon completion of the league. An itemised list of payouts along with league entries, deposits and withdrawals can be viewed within your wallet transaction list.

How do I change my account details?

All your account details can be changed from the Account settings option within the “more” menu or by clicking on your avatar in the top corner of the app. Please note that any changes to address or date of birth may require us to re-verify your identity and we may request additional documentation. Please see our Verification section within the Help & Contact section of this app for more information on how we verify our users and why.

How to change my notifications settings?

Within “Settings” in the Account Details screen, you can customise the notifications you receive which include:

Match kick-off

Match full-time

Match goals

League starting soon

League finished

League invite

Chat notifications (private leagues only)

Is Who Knows Wins regulated?

Yes, Who Knows Wins is licensed and regulated by the Gambling Commission under licence number 43397.